Postage, Payment & Security
Being a small sole operator business, you my customers are very important and I strive to give the best customer service, as well as looking after my family. I will process your orders as quickly as I can, within normal business working hours and at most unless I notify you, your order will leave me within 48 hours of payment being received.
We use CourierPost for all national deliveries. CourierPost has a targeted overnight delivery to urban areas, and 2-3 days for deliveries to rural mail addresses. If you’re order is not delivered within 2-3 working days of you having received confirmation of your order, please contact us, (Allow five days for rural mail deliveries.) We will check the status of the delivery with Courier Post and advise you of the position. We will also provide you with the tracking number, which you can check online at the CourierPost website, as above. Unfortunately we cannot accept responsibility for parcels that are lost or damaged in transit. Such liability lies with Courier Post and needs to be pursued with that company.
All our orders are dispatched as signature on delivery, so there will need to be somebody at the delivery address to sign receipt of the delivery. If no one is available, the Courier will leave a “card to call” with instructions on how to arrange a second delivery. It is the recipient’s responsibility to arrange this and we cannot accept any responsibility for the outcome.
If delivery is made to business or commercial premises on your behalf, we will be deemed to have made the delivery to you by delivering it to a reception area at the address provided and receiving a signed receipt of delivery.
Deliveries to Australia, Pacific Islands, China and Malaysia will be by New Zealand Post at current postal rates or Track Pack rates. Allow 5 to 7 days for delivery. Please contact us for details and accurate pricing.
Once an order has been placed and processed, it cannot be cancelled.
There is a $6.00 courier fee for all orders under $150 nationwide, unless shipping to a RD (rural delivery) address, which is $10.00. Orders $150 and over are freight free.
Payment & Security
What forms of payment do you accept?
Payment for purchases from VIP ME Cosmetics is via Visa & MasterCard and is made via our payment gateway partner STRIPE or PayPal OR you can pay via direct bank credit. All credit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your credit card does not authorise payment to Us, We will not be liable for any delay or non-delivery of goods. For security reasons your billing name and address must match that of the credit card used for payment.
As of 30 November 2017 we have also introduced LayBuy -
Can I cancel my order after payment has been made?
No, once your order has been placed you are unable to change or cancel it as the order process commences immediately. Full and complete payment for your order will proceed.