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Returns Policy

If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 10 days of purchase. Reimbursement of shipping costs will be limited to the value of the original quoted shipping cost. After 10 days, returns and refunds are subject to the terms and conditions of the Consumer Guarantees Act and the Fair Trading Act.


All pricing is in New Zealand Dollars (NZD) and includes GST. VIP ME Cosmetics reserves the right to change prices without notice. Some countries may incur a duty tax depending on the local policies. Please note: Customers are responsible for ascertaining duty implications and payment of any duty charges applied on receipt of goods.

Colours and Computers

Remember that colours displayed on computer monitors are a guide only – tones can vary from screen to screen, and can be different to the actual product. We cannot accept responsibility or liability in the event that colours on your monitor vary from reality.

PAYMENTS made via Lay-Buys

By using the Lay-Buys payment system you agree to the Terms and Conditions set out in the link below, and understand that your contract for payment is with Lay-Buys.

We here at VIP ME Cosmetics also agree to the Terms and Conditions set out between Lay-Buys and you - our purchasing customer.


The privacy of our customer data, orders and credit card details are important to us. We will never disclose nor sell any of your data to any third party at any time. We will only send you email newsletters or communications if you “opt in”. Credit card details are not stored anywhere on our servers or on our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.


We accept no cancellations for orders placed. If you feel you have ordered the wrong product we can offer a credit voucher. Please notify us within 24 hours and as long as product has not been shipped out your order will be exchanged for a credit note.

Cruelty Free

Our Products are made of the highest ingredients and are NOT tested ON Animals.